Privacy policy

Who we are

This website is run by Sentinel Private Ltd, trading as Vigil AI, a company registered in England and Wales, company number 17569449, registered office 70 Bentley Bridge Road, Matlock, DE4 5PQ. We are the controller of the personal data described here and are registered with the Information Commissioner's Office, registration number [ICO NUMBER]. You can contact us at info@vigilhome.co.uk.

What we collect

When you fill in our survey form we collect your name, email address, phone number, postcode, property type, the package and extras you are interested in, whether you want to buy or rent, and anything you write in the message box.

Like any website, our hosting provider may process technical data such as your IP address and browser type to deliver the site and keep it secure. This site sets no cookies and uses no advertising or analytics trackers. It loads fonts from Google Fonts, which means your IP address is sent to Google when the page loads.

Why we use it and our legal basis

• To reply to your enquiry, arrange a survey and give you a quote. Our basis is taking steps at your request before entering a contract, and our legitimate interest in running our business.
• To contact you about your enquiry by phone, email or text. Our basis is your consent, given when you tick the box on the form. You can withdraw it at any time.
• We will only send you marketing if you have agreed to it separately.

Who we share it with

We use trusted providers to run the site and handle your enquiry: our website host and form handling (Fasthosts) and our email provider ([EMAIL PROVIDER]). They act on our instructions. If you go ahead with a survey or installation we may share the details needed with our installers and monitoring partners. We do not sell your data.

Transfers outside the UK

Some of our providers may process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy arrangement.

How long we keep it

We keep enquiry details for up to [12] months after our last contact, unless you become a customer. In that case we keep your records for as long as needed to provide the service and meet our legal obligations.

Your rights

Under UK data protection law you can ask us to access, correct or delete your personal data, to restrict or object to how we use it, to move it to another provider, and to withdraw consent at any time. To use any of these rights, email info@vigilhome.co.uk.

Complaints

If you are unhappy with how we handle your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cameras and monitoring data

If you become a customer, video, audio and monitoring data from your system is handled under a separate customer privacy notice that we will give you before installation.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.